Our customers come first, we bend over backward to help.
One compliment that we enjoy receiving is the quality of our customer service. Our basic support policy is during the first three months after delivery we will call you the first day after delivery. That first day we work with you to make sure you understand the operation of the VibraVM. In most cases you start with Low mode followed by Massage mode. We walk you through the first treatment.
At the end of the first week we call you to check on the progress of the treatments. In the second week we normally change to the Medium setting plus Massage for the next seven days. We are looking for signs of respiratory improvement and any eating/behavioral changes. At the end of the second week, we call again to check on the progress. This time we ask again about the respiration rate and any other changes in behavior or mucus discharge.
At the end of the second week we usually drop to ONCE a day treatments using either Medium or occasionally High plus a Massage mode treatment. We strive to get the animal on Maintenance level as quickly as possible.
A little explanation is in order for our rationale to reduce the frequency of treatments. We found that you can OVER TREAT. There is an old joke about if ONE is good, then TWO must be better. Using the VibraVM aggressively, does not allow the animal to completely clear the lungs before another treatment begins, so treatments should be limited to two per day
The third and forth weeks of treatment focus on opening the airways to their maximum. At the end of the first month we again discuss the progress of the treatments. The goal at the end of that first month is to achieve a level of maintenance. We try to decide if we stay on once a day or try for every other day. Some conditions respond better if the treatment frequency is decreased. In some chronic conditions, we are searching for a treatment frequency of just a few times a week. A combination of Massage and the full seven minute treatment will help most chronic conditions.
BOTTOM LINE
The VibraVM staff is there to help 7 days a week. We have an on-call veterinarian who can speak to both the veterinarian and the end user.